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12.9 PCI DSS (v3.2.1)

Compliance Standard

Compliance Version

Control ID

PCI DSS

(v3.2.1)

12.9

Requirement 12: Maintain a policy that addresses information security for all personnel

(v3.2.1)

Additional requirement for service providers only: Service providers acknowledge in writing to customers that they are responsible for the security of cardholder data the service provider possesses or otherwise stores, processes, or transmits on behalf of the customer, or to the extent that they could impact the security of the customer’s cardholder data environment.

Note: The exact wording of an acknowledgement will depend on the agreement between the two parties, the details of the service being provided, and the responsibilities assigned to each party. The acknowledgement does not have to include the exact wording provided in this requirement.

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