AUTOMATE+ Removal from your AWS account - Troubleshooting

It is possible for a customer to experience an issue with removing AUTOMATE+

Challenges, albeit rare, may arise during or post deployment, or during the removal of AUTOMATE+.

⦿ My deployment is showing as still in progress within the AUTOMATE+ dashboard after 60 minutes?

This issue can potentially be triggered where a user has either:
a) Not actioned the cross-account role CloudFormation tab due to it being blocked by their browser
b) AWS permissions are not appropriately in place.

If this occurs, please send an email to support@6pillars.ai with the AWS Account ID and a screenshot of the Manage Accounts table within the AUTOMATE+ dashboard. The Support team will assist you in removal of any problematic configurations. We can also assist with redeployment if required.

⦿ I deleted my AWS Account from the Manage Accounts table in AUTOMATE+ however the six-pillars stacks and functionality are still installed within my AWS Account.

If you have deleted the Account from the Manage Accounts table without performing the Cleaning process then AUTOMATE+ will still be installed within the AWS account.

To remove AUTOMATE+ and the relevant native AWS services from your account, follow the steps outlined below:
1) Log into the AWS Account that you wish to remove AUTOMATE+ from
2) Log into AUTOMATE+
3) Navigate to Utilities / Account Cleaner within the AUTOMATE+ dashboard
4) Select the AWS region of the previous AUTOMATE+ deployment and then click Launch Cleaner. Please ensure that your browser is not blocking tabs and/or popups as a new CloudFormation tab will attempt to open.
5) Complete the CloudFormation tab acknowledgements and click Create Stack. It should take between 3-5 minutes for the cleaner stack to deploy. Once deployed, the AUTOMATE+ installation will be removed within 5-10 minutes.
6) Once all six-pillars CloudFormation stacks have been deleted, you can select the cleaner stack and click Delete.

Following deletion of the Cleaner stack, the AUTOMATE+ installation is now completely removed.